New Moon Email Package
Bespoke support via email
Service Description
This email only support package is perfect for families who would prefer not to have scheduled consultation slots but rather access to holistic sleep support that fits around their busy schedules. You’ll be sent a comprehensive intake form and sleep diary for me to understand your needs in order to gain a really good insight into your situation to provide a holistic approach with support that is completely tailored to yours and your families needs. We can focus on specific sleep goals with practical step-by-step plans for you to implement for the changes you'd like to make, or generally optimise sleep, building on the foundations you already have in place. My aim is for you to feel super confident in your plan moving forward, better equipped to tackle the sleep issues you face and empowered by knowledge around normal infant behaviour. > Email only sleep support > Access to 2 weeks email support > Sleep Diary analysis > A bespoke sleep guide for your family > Response within 3 days of receiving the intake form > Clear and tailored recommendations > Ask unlimited questions in your own time rather than scheduled calls
Cancellation Policy
CANCELLATION POLICY If you wish to cancel then that is no problem at all and it is your parental right to do so. However, my time is limited, and I want to be available to support as many families as I can in the time that I have. So, for cancellations made more than 92 hours (4 days) before your consultation, there is no charge, however If you have sent in your sleep diary for analysis then there will be a 25% cancellation fee and you will be refunded the remaining balance. (This scenario supersedes the timeframe in above). For cancellations made between 92 hours (4 days) and 48 hours (2 days) prior to the appointment, a 50% refund will be issued For cancellations made after 48 hours (2 days) before your consultation, no refund will be issued. If I have to cancel a consultation, I will offer an alternative time and date which will be mutually convenient to both parties. RESCHEDULING Life with little ones can be unpredictable, so I totally understand if you need to reschedule your consultation. Where possible, please provide at least 48 - 24hrs notice. This is so I can ensure I can help as many people as possible. Appointments can only be rescheduled once without charge. If you do need to reschedule again, a £20 admin fee will be required prior to re-booking. Re-schedulling will be subject to my availability. If, after reading your sleep diary, I genuinely feel that a different approach with an alternate practitioner would be more in your interests, then I will issue a full refund, regardless of how soon the appointment is.
Contact Details
emma@iseethemoon.co.uk
London, UK