The Troubleshooting Call
Clarity & Confidence in 45 Minutes
Your Troubleshooting Call: What's Included
Got questions about your little one’s sleep? Let’s chat—no waiting, no long emails, just a live troubleshooting call where we can talk things through together. If you’re feeling stuck, second-guessing yourself, or just need to talk things through, this one-off 30–45 minute troubleshooting call is the perfect way to get reassurance and practical advice—fast. It’s a relaxed, no-judgment Q&A where you can ask anything, work through changes you’re considering, and take the stress out of wondering “Am I doing this right?” or "Is there anything else I can do?" My aim is that you’ll leave feeling clearer, more confident, and ready to move forward—without the overwhelm. What’s Included? ✔️ 30–45 minute phone or Zoom call ✔️ Unlimited questions within the timeframe ✔️ Reassurance, expert guidance & a plan of action ✔️ No waiting list—book now & get support when you need it No bespoke sleep plan or follow-up support so please feel free to take notes if you'll find this helpful. This is just a friendly, focused & supportive chat to help you move forward with confidence. Ready to get the answers you need? Book your session now.
Cancellation Policy
CANCELLATION POLICY If you wish to cancel then that is no problem at all and it is your parental right to do so. However, my time is limited, and I want to be available to support as many families as I can in the time that I have. So, for cancellations made more than 92 hours (4 days) before your consultation, there is no charge, however If you have sent in your sleep diary for analysis then there will be a 25% cancellation fee and you will be refunded the remaining balance. (This scenario supersedes the timeframe in above). For cancellations made between 92 hours (4 days) and 48 hours (2 days) prior to the appointment, a 50% refund will be issued For cancellations made after 48 hours (2 days) before your consultation, no refund will be issued. If I have to cancel a consultation, I will offer an alternative time and date which will be mutually convenient to both parties. RESCHEDULING Life with little ones can be unpredictable, so I totally understand if you need to reschedule your consultation. Where possible, please provide at least 48 - 24hrs notice. This is so I can ensure I can help as many people as possible. Appointments can only be rescheduled once without charge. If you do need to reschedule again, a £20 admin fee will be required prior to re-booking. Re-schedulling will be subject to my availability. If, after reading your sleep diary, I genuinely feel that a different approach with an alternate practitioner would be more in your interests, then I will issue a full refund, regardless of how soon the appointment is.
Got a Question? Get in Touch
emma@iseethemoon.co.uk