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The Troubleshooting Call

A Sense Check

  • 45 minutes
  • 75 British pounds
  • Phone or Video Call

Service Description

This is a one off 30 - 45 minute phone call or zoom to troubleshoot any sleep problems you might be facing or answer any burning sleep questions you have. It’s the perfect package to check you’re on the right track, discuss what normal infant sleep might look like or just need to talk things through. I will ask you to complete a questionnaire beforehand but there will be no bespoke sleep plan or follow up email with this package so you’ll need to take your own notes. What's included? > 30 - 45 minute phone call or zoom > Unlimited questions within timeframe > No bespoke sleep plan or follow up support


Cancellation Policy

CANCELLATION POLICY If you wish to cancel then that is no problem at all and it is your parental right to do so. However, my time is limited, and I want to be available to support as many families as I can in the time that I have. So, for cancellations made more than 92 hours (4 days) before your consultation, there is no charge, however If you have sent in your sleep diary for analysis then there will be a 25% cancellation fee and you will be refunded the remaining balance. (This scenario supersedes the timeframe in above). For cancellations made between 92 hours (4 days) and 48 hours (2 days) prior to the appointment, a 50% refund will be issued For cancellations made after 48 hours (2 days) before your consultation, no refund will be issued. If I have to cancel a consultation, I will offer an alternative time and date which will be mutually convenient to both parties. RESCHEDULING Life with little ones can be unpredictable, so I totally understand if you need to reschedule your consultation. Where possible, please provide at least 48 - 24hrs notice. This is so I can ensure I can help as many people as possible. Appointments can only be rescheduled once without charge. If you do need to reschedule again, a £20 admin fee will be required prior to re-booking. Re-schedulling will be subject to my availability. If, after reading your sleep diary, I genuinely feel that a different approach with an alternate practitioner would be more in your interests, then I will issue a full refund, regardless of how soon the appointment is.


Contact Details

emma@iseethemoon.co.uk

London, UK


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